Job Type: Full-time
Description
Do you have a passion for technology and helping people? As a Client Services Representative you will apply technical expertise with a passion for solving problems to build positive lasting relationships with our clients.
In this role, you will be working cross-functionally, being empowered to use our tools to resolve troublesome customer issues by identifying and targeting root causes, while balancing the financial realities and strategic goals of the company.
As a Client Services Representative, you will focus on three key areas: Addressing client concerns, building client relationships, and partnering with cross functional groups to achieve organizational objectives.
What you’ll be doing:
· Answer incoming calls and written inquiries promptly, accurately and in a professional and courteous manner
· Provide technical expertise to all Vanco clients to ensure prompt resolution of all issues/concerns regarding the use and application of Vanco products and/or services
· Possess proficient knowledge of Vanco products and services
· Use Vanco technologies to document all client inquiries in a clear and concise manner to identify trends
· Perform root cause analysis to identify call trends and offer solutions to improve overall client experience
· Demonstrate proficiency in the use of Vanco technologies as it relates to performing daily job responsibilities.
· Maintain confidentiality of privileged information provided by Vanco, Vanco clients, Vendors and business partners
· Report to work on the days and times as indicated in the employee schedule
· Strictly adheres to all rules and guidelines as outlined in the employee handbook or other Vanco published policies and procedures
· Perform all other duties as assigned
Requirements
· You have previous call center customer service experience in a fast-paced environment
· You are able to manage a high volume of calls and document calls in a timely manner in a fast paced, changing environment
· Proficient in the use of all MS products (Excel, Word, Outlook, PowerPoint, MS Office 365, etc.)
· You are able to make independent decisions as it relates to ensuring client satisfaction within the parameters outlined by the department policy
· You are action-oriented with a willingness to take calculated risks and be held accountable for actions
· You possess a high degree of professionalism with a strong client focus
· You are organized, able to multitask and redirect with urgent client requests
· You can communicate the English language well and work with different personalities and clients that have various levels of technical aptitude
· You have a high degree of verbal, written and mathematical skills
· You are a team player and possess the 4 Vanco values listed above
To learn more about Vanco visit their website
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