Starting Pay: USD $110-150K/year for Advanced/Senior level, $80-100K/year for Mid-level
(details below)
Further pay promotions available based on performance once on the job
We are only accepting experienced candidates at this time.
If you are a beginner, your application will be rejected.
Introduction
Elite Software Automation (ESA) is a boutique consulting firm that helps successful, fast growing businesses become even more successful by increasing their profit margin, and enabling scalable growth through process optimization, custom systems, and automations.
Our clients are established 7 and 8 figure enterprises with service-intensive business models. They are companies who are good at getting clients and making sales, but as they scale, they face challenges in running the back-end of their businesses. They generally have issues with the effectiveness and efficiency of operational processes, systems that should run those processes, and automations, or the lack of them.
This is where we come in. We turn our client businesses from chaos to order and transform their operations into more lean, more profitable, and more automated machines.
We fix process issues by expertly designing and implementing all-round detailed business processes that assure effective and efficient operation in any all relevant business area.
We build and implement custom systems that make sure that all these processes are correctly and efficiently run at all times; and cannot be sabotaged by people, wrong decisions, lack of information, or any other form of human error.
We automate all processes with repetitive logic within our systems with highly detailed custom automations, removing the manual effort on them, and making execution instant.
This is only possible because of our unique approach, which consists of focused and methodical execution, dedicated focus on each client’s specific business goals and circumstances, extreme attention to detail, and in-house developed technology stack and methodology. Our firm does not outsource anything, everything is done by our full-time in-house team, which includes our expert business process re-engineering team and a full-stack technical design and development team.
We are selective both regarding clients and team members.
We vet our prospective clients and work with only mature businesses for whom our services will make a real difference. We ensure that our methodology is always followed and our clients agree to work with it. It is a cooperative client relationship where we focus on the our clients’ business results and also help them define how to achieve these results.You won’t take system requirements from clients or waste time writing useless reports in this job.You’ll go in, and you’ll support your clients with advice, direction, and solution recommendations for their business goals and problems. And you’ll execute these recommendations and oversee the implementation into reality.
If you get this job, your responsibility is to actually improve the client’s day-to-day business operation to make them more efficient, more effective, less error-prone, more scalable, and more profitable. You will need to study their business processes, you will need to re-engineer these processes, and you will need to implement these new processes with our custom systems and automations solutions, and then you will need to keep refining the business processes to maximize the results and support our client’s business for the long term.
How Our Organization Works
Our goal with every single project we undertake is improving the actual day-to-day operation of our client business, and doing so quickly.
To achieve that, we operate with a rigorous methodology that considers things holistically and accomplishes excellence in both business processes and technology/systems, without mixing up important business decisions with technical details and deliverables.
First, the process decisions are made based on what is good for the business. This is a thorough process involving both a thorough investigation of current day-to-day operations in the business, as well as conceptual design of new business processes designed to make the operation better.
Then a separate set of technical experts work with you to make very innovative technical solutions that fit those business needs and requirements.
Clear delineation of expertise is enforced and made use of: business experts don’t make technical decisions by themselves and technical experts don’t make business decisions by themselves, but both are accountable to work proactively together, raising and resolving questions or issues until the solutions actually achieve the expected results in our clients’ organizations.
Our Process
Everything starts with investigating our clients’ business situation, business goals, profitability issues, and their perception of challenges and blockers. The goal of this is to interpret and actually understand what the real business issues and their root causes are.
In this we go very deeply in understanding exactly what goes on in our clients’ day to day operations, not only what they think happens there. We investigate records, system logs, numbers, documents, details of processes, and other hard evidence of operations. We interview our client’s staff and other individuals involved in the specific business processes. All this is done so that we can get an accurate picture of what really happens and can understand all the various details and nuances of what happens there. This ensures that we correctly identify the problems and their underlying root causes.
Specific business process solutions are then conceptualized, tailored to solve the root causes. These solutions aim to eliminate inefficiencies and drive achieving the business’s objectives.
They incorporate process organization, waste elimination, process enforcement, manual work automation, quality improvement, conversion efficiency improvement, customer experience improvement, proactive customer retention measures addition, performance management, and/or anything else the business needs to change to overcome its challenges and achieve its objectives.
These business process solutions are then prioritized based on their necessity and business impact.
The priority solutions are worked out in detail and are themselves modeled, simulated, and analyzed to ensure that they will not only solve the actual problem, but will also benefit the objectives of the business overall.
Once the business solution details are decided, we set the requirements for the software and system solutions that will enable these solutions to come to life.
Our highly experienced technical design experts work with the business process experts team to design the technical solutions in a way that allow future flexibility, further iterative improvements, and the ability to accommodate changing business needs for long term use.
Our tech is very specific, as we have designed and built our own tech stack to enable us to build custom solutions reliably, while allowing for fast cycles of conceptualizing solutions, building them, implementing them, refining them, and improving the business further. We have a unique combination of custom development with low-code/no-code solutions platforms that allows us to deliver high quality custom solutions much faster than industry average, but without any of the limitations of off-the-shelf systems.
While the technical solutions are being built, we prepare for their implementation into the client’s organization.
We pride ourselves on providing luxury white-glove services to our clients, and implementing the solutions is not an exception to that.
Rolling out a new process, system, and/or automation into a fast paced business needs to be carefully planned and carried out to avoid chaos, mistakes, breakdowns of process or any other negative impact on our clients’ ability to deliver their own services. We ensure that everyone inside and outside of their organization is trained and onboarded to the new processes and systems seamlessly, that any data is migrated and up to date as needed, and that the entire solution and team hits the ground running on the go live date.
Once any new process and systems solution is in use, we don’t stop there. We proactively monitor and measure the performance of the implemented solution and see how successfully it’s resolved the business issues and is driving the business towards its objectives. We make sure our clients also have all the necessary data and information to make strategic plans and decisions about the next steps for their business.
If we find that the solutions have not achieved their desired goals, or discover previously unknown scenarios or issues with it, we improve and iterate the solution until actual results are delivered to our clients’ businesses.
We also use our observations and data to help define the next priority improvements in line with our client’s next most pressing issues or circumstances, and most critical objectives.
We have long term partnerships with most of our clients, where we continue to work with them to optimize and evolve their business as they continue to scale and as their needs change.
This enables our clients to adapt to market needs constantly, innovate, set trends, and stay ahead of their competitors. Our firm will practically function as an extension of their operations for continuous improvement, but with the focused expertise that would be close to impossible and in most cases unprofitable to build in-house.
Our service model and approach is unique because it combines high-end business process improvement and developing custom systems for it, with an unrelenting focus on delivering results.
This combination with the methodology we follow are what enable us to gradually build up our clients’ processes and systems, often from a place of chaotic operations to a well-oiled, lean, mean, success-machine.
With our business model, we make sure that every single improvement we deliver to our clients brings them positive returns.
These returns tend to grow exponentially the longer we work with a client. We are able to address more and more areas of their business, step by step resolve all impactful issues and blockers, and proactively prepare their operations to stay ahead of market needs, successfully and smoothly minimize expansion challenges, or minimize disruption and maximize benefit in any other unique business situation at all times.
Role of Business Process Analyst in ESA
In this job, you will be ultimately responsible for creating the results for our clients’ business operations. You will be responsible for the client’s business processes and continuous improvements to their day-to-day business operations.
When you get a new client, it will be your responsibility to thoroughly investigate the client’s day-to-day operations and reconstruct the client’s current business processes. You will examine all their current systems, data, records, documents, communication logs, and other artifacts of their business. You will interview all their key staff, managers, and other individuals. You will conduct other investigation as appropriate. And you will ultimately reconstruct in detail the client’s current as-is business processes, capturing all appropriate process scenarios, structure, and other inner workings of the business processes.
You will then use your business process expertise to improve the client’s business processes in a way that will enable a more profitable, efficient, and scalable business. You will craft individualized custom solutions and not be boxed in to any cookie-cutter solutions.
You will actually work from root principles to find out sub-optimialities and issues in current business processes and then re-engineer the business processes of the client and define the exact desired processes that will need to be implemented to achieve the results goals, and it will be your responsibility to ensure that the desired processes you engineer will actually be able to successfully work in our client’s day-to-day business operations.
You will then work with our technical team to get a systems solution designed that will actually implement, enforce, and automate the desired to-be processes in the client’s business. While it is the technical team who is responsible for the technical side of the design, you will work with them to ensure that the design meets the business needs and enables the implementation of the desired business processes.
It is also your responsibility to ensure that as the systems are built and made ready for implementation, that they meet the needs of implementing the desired processes you defined and will work for the client’s day-to-day business.
You will then lead the implementation of these processes and systems into the client’s actual business operations, and make them the client’s new day-to-day reality. You will discover issues during implementation, you will discover the need to refine your improvements, and you will need to follow through on those needs.
Ultimately, the actual end-to-end day-to-day resulting operations in the client’s business are your responsibility and you will need to work to make sure these processes and systems powering them are refined to achieve the desired results. As our clients evolve their businesses you will need to continue to evolve their processes and systems to power their growth, efficiency, and profitability as time goes on.
This is an extremely rigorous and thorough job. A very methodical approach is required to execute it. There is a lot of complicated decision making and responsibility in this job, and while there is a lot of independence offered in the job, there also is a great expectation of responsibility and you will be held to account for results on a frequent and regular basis.
This job requires a 100% full-time focus and 100% full-time effort. It is impossible to execute this job while doing other things on the side. You should only apply to this job if you are eager to commit to it and to work very hard to deliver exceptional results. Your performance and your career progression within the company will be evaluated by these results and they will not be easy to achieve.
Expectations
This position requires the following skills and experience:
This job is the right fit for you if you are looking to make a real difference for the world of the businesses we work with, and have in-depth knowledge and experience on the subject of business process re-engineering, automation, and improvement. You want to have the freedom to make impactful decisions, take on real responsibilities, and are up for the challenges that this will entail. You are prepared to work hard and put consistent effort to achieve exceptional results.
What We Will Offer You
We realize that this job is very hard and demanding, and that it requires a special and unique set of exceptional skills and experience.
Our success as a firm heavily relies on our team members, and we share our success with accomplished people on our team. Our organization is particularly focused on retaining proven and valuable team members.
As you evolve your practical record within the firm, you will be evaluated and will receive constant feedback and support. When you successfully and consistently achieve your current responsibilities, you can be offered to take on more and greater responsibilities on the next engagements.
These new responsibilities come with pay raises of substantial size, way beyond the typical inflationary adjustment pay raises. Our organization is actively expanding and has been experiencing large growth both in terms of client numbers as well as revenue numbers, as such there is always a growing amount of revenue-producing responsibilities in the business available.
We believe in substantially rewarding exceptional work and team members who successfully deliver on such responsibilities. We also monitor our team members’ improvement journeys and can award you raises as a team member’s contribution gets faster, better, or in any other way more impactful and helps us achieve more.
We ask for our team members’ dedication, focus, and hard work for our business and to help our client businesses achieve improvement and success, and we reciprocate with the same dedication to our team members’ success, sharing the fruits of hard work with our team members.
We also don’t make any demands on where you work from. Wherever in the world makes you the most content and productive, we’re on board with it, you can work from any country (exceptions apply as per U.S. sanctions and national security interests).
We also don’t have fixed office hours and you are free to arrange your schedule as you need to. We do have meetings with clients (almost all in the US) and you will need to coordinate with other people in our team. But timings can be flexible as long as you can make arrangements to accommodate clients’ and other team members working hours as needed.
That being said, you should keep in mind that this role will require to work full-time and put in a lot of hours. You have a lot of flexibility in choosing when to put the hours in, but they will need to be put in to achieve the needed results.
Ultimately, we focus on results. That’s what our clients want from us, and that’s what everyone in our team needs to deliver.
And that’s the attitude that governs everything in our firm. No useless meetings, no reports for the sake of reports, no meaningless activities and no arbitrary expectations – you won’t be doing things to appease your boss. We give you the freedom to make your own decisions, be at your most productive, and make a real difference.
Are Part-Timers Accepted?
Absolutely Not.
This requires complete focus. You should not have anything else beyond personal hobbies going on on the side whatsoever. You should not have another job, or a side-hustle on the side. You simply will not be able to perform if you do, and you will likely get fired for non-performance here if you do.
Requirements For Skills and Experience within Levels
This job accepts candidates for two levels. Both levels require experience and expertise within the subject. There is no junior or entry level available for this job. You should only apply if you have deep experience and expertise within the subject. The hiring process for this job is extremely thorough and involves intricate knowledge tests as well as practical skill testing assignments. By the time we make a hiring decision, we will have a very detailed idea of your expertise, experience, skills, and abilities. Therefore, if you don’t meet the below requirements, we encourage you to not apply for this position, as you will simply be wasting your time. Additionally, if you apply for either of the levels and fail to prove sufficient expertise, skills, and abilities, you will not be able to apply again for any level of this job for another 2 years.
Advanced and Senior Level:
Mid-Level:
Hiring Process:
The hiring process for this position is entirely driven by the candidate’s performance and abilities. No hiring decision is made based on what it says in the candidate’s resume or any credentials the candidate may claim to have. Each candidate is required to demonstrate practical abilities and all decisions are made entirely based on what the candidate actually demonstrates during the hiring process.
To learn more about Elite Software Automation visit their website
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